In a digital world where customers rely heavily on online information before making decisions, Google Reviews have become one of the most influential tools for any business. Whether it’s a restaurant, retail store, consultancy, or service provider, people quickly search online, read reviews, and decide within seconds.
Yet, many Nepalese businesses in the UAE still underestimate the value of customer feedback, especially feedback shared publicly on Google. Instead of using reviews as a guide to improve, many businesses overlook them—and this missed opportunity directly affects their growth, reputation, and long-term success.
When Feedback Is Ignored, Improvement Becomes Impossible
A clear example is seen in one of the oldest Nepali restaurants in Deira.
When it began years ago, the restaurant was loved for its taste, simplicity, and homely feeling. But gradually, the quality declined. What’s more worrying is not just the fall in standards, but the complete lack of response to repeated customer complaints.
Recent Google Reviews—which we have included in the article—highlight issues such as
- Extremely long waiting times
- Cold, tasteless, or poorly prepared food
- Unhygienic practices, including hair found in meals
- Rude and unprofessional staff behaviour
- Careless delivery service
- Zero accountability or apology from management
These are not isolated comments. They appear repeatedly from different customers over several months.
But the restaurant’s management does not respond, does not apologize, and does not improve—despite the entire problem being publicly visible.
This is a perfect example of how not to treat customer feedback.
Why Many Nepalese Businesses Struggle With Google Reviews
Google Reviews offer business owners something incredibly valuable:
Real customer insights—for free.
But here are common reasons Nepali businesses ignore these insights:
✔ “Hami Nai Thik, Customer Nai Galat” Attitude
Some businesses take criticism personally instead of professionally.
✔ Lack of awareness
Many owners still don’t realize how powerful Google Reviews are in influencing new customers.
✔ No digital mindset
Ignoring online presence is a major disadvantage in today’s UAE business environment.
✔ No system to monitor customer experience
Without regular checkups, problems repeat for months or years.
✔ Belief that customers will keep coming
In the case of the Deira restaurant, many customers return only because there is no other Nepali alternative nearby, not because they are satisfied.
This mindset is dangerous.
The moment a better competitor appears, customers will shift instantly.
Google Reviews: A Business Growth Tool, Not a Threat
When handled correctly, reviews can help Nepalese businesses:
- Improve service quality
- Build trust
- Increase sales
- Enhance brand reputation
- Attract non-Nepali customers
- Fix internal issues early
- Motivate employees to do better
All of this is possible by simply reading feedback, responding with honesty, and taking small but meaningful steps to improve.
The Deira Example: A Reminder for All
The restaurant discussed earlier is a real-life lesson.
It shows that ignoring customers does not make problems disappear.
In fact, it makes them louder—because Google Reviews are public and permanent.
Businesses should not wait for complaints to pile up.
They should:
- respond to every review,
- apologise when needed,
- take action quickly, and
- Show customers that their voice matters.
This is how successful brands grow—not by being perfect, but by being responsive.
Conclusion
Customer Feedback Is the Most Valuable Currency in Today’s Market
Google Reviews are a powerful engine for growth, improvement, and trust-building.
Nepalese businesses in the UAE must learn to embrace them, analyze them, and use them strategically.
Because at the end of the day:
The businesses that listen to customers will grow.
The ones that ignore them will fall behind.